Free PDF WGU - Information-Technology-Management - WGU Information Technology Management QGC1–The Best Valid Exam Test

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WGU Information Technology Management QGC1 Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which system serves as an organization's backbone in providing fundamental decision-making support?

A. Enterprise resource planning (ERP)
B. Customer relationship management (CRM)
C. Supply change management (SCM)
D. Unified communications (UC)

Answer: A

NEW QUESTION # 23
What is the expert system type of artificial intelligence?

A. Knowledge-based information system that accomplishes specific tasks on behalf of its users
B. A system that imitates the reasoning processes used by skilled humans
C. A system that attempts to emulate the way a typical human brain works
D. The longest identified stretch of dependent activities measured from start to finish

Answer: B

Explanation:
* Definition of Expert Systems:
* Anexpert systemis a type ofartificial intelligencethat usesknowledge-based reasoningto solve problems, make decisions, or emulate the processes of skilled human experts.
* It consists of aknowledge baseand aninference engineto analyze data and draw conclusions.
* Applications of Expert Systems:
* Used in fields likemedicine(diagnostic systems),engineering, andfinancefor decision support.
* Example: A medical expert system might suggest potential diagnoses based on patient symptoms.
* Incorrect Options Analysis:
* B. Emulates the human brain:Refers to neural networks, not expert systems.
* C. Longest stretch of activities:Refers to critical path in project management, unrelated to AI.
* D. Knowledge-based system accomplishing tasks:Describes intelligent agents, not expert systems.
References and Documents of Information Technology Management:
* "Introduction to Artificial Intelligence and Expert Systems" (Stuart Russell and Peter Norvig).
* ITIL Knowledge Management Practices for Expert Systems (Axelos).

NEW QUESTION # 24
Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

A. Joint application development (JAD)
B. Loose coupling
C. Rapid application development (RAD)
D. Discovery prototyping

Answer: B

NEW QUESTION # 25
A company has a large percentage of employees who resist the use of new technologies. What should the company consider first before implementing a unified communications system?

A. Pilot testing
B. Corporate culture
C. Employee accessibility
D. Competitors' systems

Answer: B

Explanation:
* Importance of Corporate Culture in Technology Adoption:
* Organizational culture directly influences employees'willingness to adopt new technologies.
* Resistance often stems from fear of change, lack of trust in technology, or inadequate training.
* Steps Before Implementing a Unified Communications System:
* Assess the corporate culture to identify barriers to adoption.
* Develop a change management strategy to address concerns and align the system with company values.
* Incorrect Options Analysis:
* A. Pilot Testing:Useful later in implementation, but not the first step.
* B. Employee Accessibility:Important but secondary to addressing cultural barriers.
* D. Competitors' Systems:Irrelevant to internal resistance issues.
References and Documents of Information Technology Management:
* ITIL 4 Digital Transformation Guide (Axelos).
* "Change Management in Technology Implementation" (Harvard Business Review).

NEW QUESTION # 26
A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible. Which type of software gathers and analyzes customer information to tailor this marketing campaign?

A. Supply chain management (SCM)
B. Customer relationship management (CRM)
C. Distribution management (DM)
D. Operations management (OM)

Answer: B

Explanation:
* Understanding the Scenario:
* The company is shifting focus from mass marketing to personalized marketing, targeting individual customers with tailored offerings.
* Role of CRM:
* CRM systems gather and analyze customer data, including purchase history, preferences, and interactions, to personalize marketing strategies.
* CRM tools help businesses cross-sell and upsell products effectively by understanding customer needs.
* Why Other Options Are Incorrect:
* Option A (DM):Distribution management focuses on the logistics of product delivery.
* Option C (SCM):Supply chain management optimizes production and delivery, not marketing.
* Option D (OM):Operations management focuses on internal processes rather than customer interactions.
References:
* "The Role of CRM in Modern Marketing" - Forrester
* CRM Best Practices Guide - Salesforce

NEW QUESTION # 27
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